The terms of guarantee and return of goods are governed by the legislation of the Russian Federation.
All goods are triple tested.
The first is at the factory before being sent to the warehouse.
The second is in the warehouse after receiving.
And for the third time, before sending the goods to the buyer, we once again check its quality, pack it in a protective bag and transfer it to the courier company. Thus, we exclude defective goods from reaching the buyer.
Defective claims are accepted within 336 hours (14 full days) from the date of purchase. The claim should be written to firstname.lastname@example.org. The return of defective goods is possible if there are no traces of use on it and the tags are not torn off.
Return of goods is carried out in the same way as receipt: through a courier company. The amount is fully refundable, excluding shipping costs.
In the event that a defect was discovered within the first 4 hours after receipt and confirmed by photographs, we will fully cover the cost of courier delivery.